Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

When you use our website, submit forms, or contact us, we may collect: your name, email address, phone number, property preferences, financial information provided through calculators, and usage data (cookies, IP address, browser type).

2. How We Use Your Information

We use your information to: respond to inquiries, match you with suitable properties, improve our services, send relevant updates (with your consent), and comply with legal obligations.

3. Data Sharing

We do not sell your personal data. We may share information with: property developers (when you express interest in a listing), legal and financial partners involved in transactions, and service providers who help operate our website.

4. Data Security

We implement appropriate security measures to protect your personal information, including encrypted data transmission (SSL), secure database storage, and restricted staff access.

5. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and withdraw consent for marketing communications at any time.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for 24 months.

8. Third-Party Services

Our website may integrate with third-party services (e.g., WhatsApp, YouTube, analytics). These services have their own privacy policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date.

10. Contact

For privacy-related inquiries, contact us at hello@tugairealtors.com or call +254 712 470341.